The chart above identifies the functionality of PSA (Tenrox, Financial Force, NetSuite, etc.) and PSP (Ascendive) capabilities and shows who is receiving the value. It is very insightful. For example, does your client really get any value, or care about, your time and expense or billing system?

However, they do care about how you implement the system, manage issues, mitigate risks, develop functionality, review and approve documentation, conduct training and leverage past experiences. These are capabilities of Ascendive's PSP.